Terms & Conditions

Terms & Conditions

Welcome to Oroglow Professional

These Terms & Conditions govern your access to and use of the Oroglow Professional website, products, and services. By accessing, browsing, or placing an order through our website, you agree to be bound by these Terms & Conditions.

If you do not agree with any part of these terms, please refrain from using our website and services.

Definitions

Throughout these Terms & Conditions:

  • "Company," "We," "Us," and "Our" refer to Oroglow Professional.
  • "Website" refers to the official Oroglow Professional website.
  • "Customer," "User," and "You" refer to any individual accessing or using our website.
  • "Products" refer to skincare, haircare, beauty, and personal care products sold by Oroglow Professional.

Eligibility

By using this website, you represent and warrant that:

  • You are at least 18 years of age or accessing the website under the supervision of a parent or legal guardian.
  • You are legally capable of entering into binding contracts.
  • The information provided by you is accurate and complete.

Products & Services

We strive to ensure that all product descriptions, images, pricing, and information displayed on the website are accurate.

However:

  • Product packaging may vary from images displayed on the website.
  • Colors may appear differently depending on your device settings.
  • We do not guarantee that product descriptions or website content will always be error-free, complete, or current.

Oroglow Professional reserves the right to modify, discontinue, or update products without prior notice.

Pricing & Payment

All prices displayed on the website are in Indian Rupees (INR) and are inclusive of applicable taxes unless otherwise stated.

We reserve the right to:

  • Modify product prices without prior notice.
  • Correct pricing errors at any time.
  • Refuse or cancel orders resulting from incorrect pricing.

Payments may be made through approved payment methods available at checkout, including:

  • Credit Cards
  • Debit Cards
  • UPI
  • Net Banking
  • Wallets
  • Cash on Delivery (where available)

Orders will be processed only after successful payment authorization.

Order Acceptance & Cancellation

Placing an order does not guarantee acceptance of the order.

Oroglow Professional reserves the right to cancel or reject orders in circumstances including but not limited to:

  • Product unavailability
  • Payment failure
  • Incorrect pricing
  • Suspected fraudulent activity
  • Incomplete customer information
  • Violation of these Terms & Conditions

In case of cancellation of a prepaid order, a refund will be processed to the original payment method.

Shipping & Delivery

Orders are processed and shipped according to our Shipping Policy.

While we make every effort to ensure timely delivery, delivery dates are estimates and may be affected by:

  • Courier delays
  • Weather conditions
  • Public holidays
  • Operational disruptions
  • Circumstances beyond our reasonable control

Oroglow Professional shall not be liable for delays caused by third-party logistics providers.

Returns & Refunds

Returns, replacements, and refunds are governed by our Return & Refund Policy.

Customers are encouraged to review the policy before placing an order.

Oroglow Professional reserves the right to approve or reject refund requests after review of the submitted claim and supporting documentation.

User Responsibilities

By using our website, you agree not to:

  • Provide false or misleading information.
  • Use the website for unlawful activities.
  • Attempt unauthorized access to website systems.
  • Introduce viruses, malware, or harmful code.
  • Interfere with website functionality or security.
  • Copy, distribute, or exploit website content without authorization.

Violation of these obligations may result in suspension or termination of access to our services.

Intellectual Property Rights

All content available on the website, including but not limited to:

  • Logos
  • Trademarks
  • Product names
  • Graphics
  • Images
  • Videos
  • Website design
  • Text content

is the exclusive property of Oroglow Professional and is protected by applicable intellectual property laws.

No content may be copied, reproduced, modified, distributed, or used without prior written permission.

Product Usage Disclaimer

Our products are intended for cosmetic and personal care purposes only.

Customers should:

  • Read all product labels and instructions before use.
  • Conduct a patch test before using any skincare or haircare product.
  • Discontinue use if irritation occurs.
  • Consult a qualified healthcare professional in case of allergies, sensitivities, or medical concerns.

Individual results may vary depending on skin type, hair type, lifestyle, and other factors.

Oroglow Professional does not guarantee specific results from the use of any product.

Limitation of Liability

To the maximum extent permitted by law, Oroglow Professional shall not be liable for:

  • Indirect or consequential damages.
  • Loss of profits or revenue.
  • Loss of data.
  • Business interruption.
  • Delays caused by third parties.
  • Misuse of products by customers.

Our total liability shall not exceed the amount paid by the customer for the relevant product or order.

Third-Party Links

The website may contain links to third-party websites for informational or convenience purposes.

Oroglow Professional is not responsible for:

  • Third-party content.
  • Third-party privacy practices.
  • Third-party products or services.

Accessing third-party websites is at the user's own risk.

Privacy

Your use of our website is also governed by our Privacy Policy.

By using our website, you consent to the collection, processing, and use of information as described in our Privacy Policy.

Force Majeure

Oroglow Professional shall not be held responsible for any delay or failure in performance resulting from events beyond reasonable control, including but not limited to:

  • Natural disasters
  • Floods
  • Fires
  • Government restrictions
  • Epidemics or pandemics
  • Strikes
  • Transportation disruptions
  • Internet or technology failures

Governing Law & Jurisdiction

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India.

Any disputes arising out of or relating to these Terms & Conditions shall be subject to the exclusive jurisdiction of the courts of New Delhi, India.

Changes to Terms & Conditions

Oroglow Professional reserves the right to update, modify, or replace these Terms & Conditions at any time without prior notice.

Changes will become effective immediately upon publication on the website.

Customers are encouraged to review these Terms & Conditions periodically.